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Evidence Guide: MSS407011 - Manage benchmarking studies

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS407011 - Manage benchmarking studies

What evidence can you provide to prove your understanding of each of the following citeria?

Identify nature of benchmarking activity

  1. Identify operations or area to be benchmarked.
  2. Determine the core set of benchmark measures required.
Identify operations or area to be benchmarked.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine the core set of benchmark measures required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop the benchmarking methodology

  1. Determine baseline in area of study for core measures.
  2. Confirm nature and source of data/information to be collected.
  3. Agree on likely suitable sources of benchmarking data/information.
  4. Confirm required survey methodology.
Determine baseline in area of study for core measures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm nature and source of data/information to be collected.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Agree on likely suitable sources of benchmarking data/information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm required survey methodology.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct benchmarking survey

  1. Establish required communication channels for survey.
  2. Obtain required data/information.
  3. Validate data/information as required by methodology.
Establish required communication channels for survey.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain required data/information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Validate data/information as required by methodology.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply results of benchmarking

  1. Interpret the analysed results of the survey.
  2. Agree required improvement actions resulting from the survey.
  3. Analyse sustainability (social, ecology and economic) implications from proposed actions.
  4. Modify proposed actions, as required, to ensure they are at least sustainability neutral.
  5. Initiate the implementation of the improvement actions.
  6. Follow through on improvement actions to ensure they are fully implemented.
Interpret the analysed results of the survey.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Agree required improvement actions resulting from the survey.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse sustainability (social, ecology and economic) implications from proposed actions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Modify proposed actions, as required, to ensure they are at least sustainability neutral.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Initiate the implementation of the improvement actions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow through on improvement actions to ensure they are fully implemented.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Improve the benchmarking process

  1. Analyse the benchmarking process just undertaken.
  2. Analyse the changes which have resulted from the benchmarking.
  3. Identify areas for improvement.
  4. Agree ways of improving future benchmarking activities.
Analyse the benchmarking process just undertaken.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse the changes which have resulted from the benchmarking.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify areas for improvement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Agree ways of improving future benchmarking activities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Identify nature of benchmarking activity

1.1

Identify operations or area to be benchmarked.

1.2

Determine the core set of benchmark measures required.

2

Develop the benchmarking methodology

2.1

Determine baseline in area of study for core measures.

2.2

Confirm nature and source of data/information to be collected.

2.3

Agree on likely suitable sources of benchmarking data/information.

2.4

Confirm required survey methodology.

3

Conduct benchmarking survey

3.1

Establish required communication channels for survey.

3.2

Obtain required data/information.

3.3

Validate data/information as required by methodology.

4

Apply results of benchmarking

4.1

Interpret the analysed results of the survey.

4.2

Agree required improvement actions resulting from the survey.

4.3

Analyse sustainability (social, ecology and economic) implications from proposed actions.

4.4

Modify proposed actions, as required, to ensure they are at least sustainability neutral.

4.5

Initiate the implementation of the improvement actions.

4.6

Follow through on improvement actions to ensure they are fully implemented.

5

Improve the benchmarking process

5.1

Analyse the benchmarking process just undertaken.

5.2

Analyse the changes which have resulted from the benchmarking.

5.3

Identify areas for improvement.

5.4

Agree ways of improving future benchmarking activities.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Identify nature of benchmarking activity

1.1

Identify operations or area to be benchmarked.

1.2

Determine the core set of benchmark measures required.

2

Develop the benchmarking methodology

2.1

Determine baseline in area of study for core measures.

2.2

Confirm nature and source of data/information to be collected.

2.3

Agree on likely suitable sources of benchmarking data/information.

2.4

Confirm required survey methodology.

3

Conduct benchmarking survey

3.1

Establish required communication channels for survey.

3.2

Obtain required data/information.

3.3

Validate data/information as required by methodology.

4

Apply results of benchmarking

4.1

Interpret the analysed results of the survey.

4.2

Agree required improvement actions resulting from the survey.

4.3

Analyse sustainability (social, ecology and economic) implications from proposed actions.

4.4

Modify proposed actions, as required, to ensure they are at least sustainability neutral.

4.5

Initiate the implementation of the improvement actions.

4.6

Follow through on improvement actions to ensure they are fully implemented.

5

Improve the benchmarking process

5.1

Analyse the benchmarking process just undertaken.

5.2

Analyse the changes which have resulted from the benchmarking.

5.3

Identify areas for improvement.

5.4

Agree ways of improving future benchmarking activities.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability to manage one (1) or more benchmarking studies and to:

identify the nature of the benchmarking

develop an appropriate methodology

conduct the benchmarking study

apply the results

improve the benchmarking process.

Must provide evidence that demonstrates sufficient knowledge to interact with relevant personnel and be able to manage a benchmarking study, including knowledge of:

benchmarking methodologies and protocols

interpretation of data

key variables indicating the organisation’s performance

legal and ethical, intellectual property issues with benchmarking and obtaining and using data

performance vs. process benchmarking

criterion referenced vs. normative referenced vs qualitative benchmarking

measurable data vs. useful information

validity and validation of benchmarking data

application of benchmarking to balanced Scorecard approaches.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

Sources of benchmarking data include one or more of:

other relevant areas within the same organisation

external organisations in a similar market/with similar processes

external organisations recognised as a leader in the process/activity under study

benchmarking consultancies offering access to relevant data/information/organisations.

Methods to determine operations or areas to be benchmarked include one or more of:

previous benchmarking study

identification by other studies or processes of area of need

informal conversations with customers, employees or suppliers

exploratory research techniques such as focus groups

in-depth marketing research, quantitative research, surveys, questionnaires, engineering analysis, process mapping, quality control variance reports, or financial ratio analysis.